By Mike Taibbi, Michelle Balani, and Mario GarciaRock Center Heading into the New Hampshire primary, former Massachusetts Governor Mitt Romney has a strong lead in the polls as he continues his effort to become the Republican nominee challenging President Obama in the fall.
By Douglas A. McIntyre, Charles B. Stockdale, Michael B. Sauter, 24/7 Wall St. Customer service surveys cannot entirely distinguish between true, direct customer service on the one hand and brand perception and reputation of the company providing the service on the other.
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